Privacy Notice

This is the privacy notice of Lakeside Gallery, Fleardon Farm, Lezant, Launceston, Cornwall, PL15 9NW. In this document, "we", "our", or "us" refer to Lakeside Gallery.

Introduction

This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this notice, "process" means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR). The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org. We do not share, or sell, or disclose to a third party, any information collected through our website.

Data we process

We may collect, use, store and transfer different kinds of personal data about you. You may provide us with information by corresponding with us by phone, e-mail, or online. This includes information you provide when you enquire about or purchase an artwork or publication, attend an exhibition or gallery event or register for the gallery newsletter. We have collated these into groups as follows: Your identity includes information such as first name, last name, title, and other identifiers that you may have provided at some time. Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting. Your financial data includes information such as your bank account and payment card details. Transaction data includes details about payments or communications to and from you and information about products you have purchased from us. Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services. We do not collect any special personal information about you.

The bases on which we process information about you.

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information we process because we have a contractual obligation with you

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information. We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us sales@lakeside-gallery.com.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. We are required to hold some types of information to fulfil our statutory obligations (for example financial records regarding purchases). We will hold your personal data on our systems for as long as it is in the gallery's legitimate interest to do so. We securely destroy all financial information once we have used it and no longer need it.

Communicating with us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship.

Your choices

You have a choice about whether you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can request to be removed from our database or unsubscribe from our newsletter. The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us. You have the right to ask for a copy of the information seth Garland Design hold about you. You have the right to take any complaints about how we process your personal data to the Information Commissioner.

Use of site by children

If you are under 18, you may use our website only with consent from a parent or guardian.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us.

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Lakeside Gallery, Fleardon Farm, Lezant, Launceston, Cornwall, PL15 9NW, UK Tel: 01579 370760 Email: sales@lakeside-gallery.com

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